Refund & Return Policy

At Safinaz, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

3-Day Return Policy

You may request a return or exchange within 3 days of receiving your order. To be eligible, the item must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.

• All original tags, packaging, and accessories must be included.

• Proof of purchase or your order number is required.

Non-Refundable Items

The following items are not eligible for return or refund:

• Sale or discounted items

• Items damaged due to misuse or improper care.

• Products returned without original tags or packaging.

• Items that have been worn, washed, or altered.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. Include your order number and clear photos of the product so we can review your request and arrange a replacement or refund if applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed using the original payment method whenever possible.

• Processing times may vary depending on your payment provider.

Exchange Policy

If you would like a different size, color, or product, please contact us within 3 days of receiving your order. Exchanges are subject to product availability.

Return Shipping

Unless the return is due to our error (wrong or defective item), customers are responsible for the cost of return shipping.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We are always happy to help.

Thank you for choosing Safinaz. We appreciate your trust and are committed to providing quality products and excellent customer service.