Frequently Asked Questions (FAQs)

Welcome to the Safinaz FAQ page. We've answered some of the most common questions to make your shopping experience easy and enjoyable.

1. What products does Safinaz offer?

We offer a wide range of premium hijabs, scarves, niqabs, hijab caps, magnetic hijab pins, and other modest fashion accessories.

2. How do I place an order?

Simply browse our collection, add your favorite items to your cart, proceed to checkout, and complete your order by providing your shipping and payment details.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in most cities and areas across Pakistan.

4. How long does delivery take?

• Major Cities: 2–4 business days.

• Other Areas: 3–7 business days.

Delivery times may vary during holidays or promotional sales.

5. How much is the shipping charge?

Shipping charges are calculated at checkout. We may also offer free shipping during special promotions or on qualifying orders.

6. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via SMS or email (where applicable).

7. Can I return or exchange my order?

Yes. You may request a return or exchange within 3 days of receiving your order, provided the item is unused, unwashed, and in its original condition with all tags attached.

8. Are sale items refundable?

No. Items purchased on sale or at a discounted price are final sale and cannot be returned, exchanged, or refunded.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 3 days of delivery with your order number and clear photos of the item. We will review your request and arrange a replacement or refund if the issue is confirmed.

10. What payment methods do you accept?

We accept Cash on Delivery (COD) and any online payment methods available at checkout.

11. Can I cancel my order?

If your order has not been shipped yet, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled.

12. How can I contact Safinaz?

You can reach our customer support team through our Contact Us page, email, WhatsApp, or social media channels. We are happy to assist you with any questions.

Thank You

Thank you for choosing Safinaz. We appreciate your trust and are committed to providing premium-quality products, reliable service, and an excellent shopping experience.